FAQ
Frequently Asked Questions – ZENOS
🚚 Shipping & Delivery
How long does shipping take?
We offer free premium shipping within the EU.
Delivery usually takes 35-55 days, depending on your location.
🛡️ Returns & Guarantee
Can I return my massage chair?
Yes. You have 30 days to try ZENOS risk-free.
If you’re not 100% satisfied, we’ll arrange a return and refund – no questions asked.
How long is the warranty?
Every ZENOS chair includes a 2-year full warranty – covering all mechanical and electronic components.
Extended protection plans available soon.
💳 Payment & Klarna
What payment methods do you accept?
We accept:
✅ Credit Cards (Visa, Mastercard, Amex)
✅ Klarna (Buy Now Pay Later)
✅ PayPal
✅ Apple Pay / Google Pay
Can I pay in installments?
Yes – via Klarna you can split the payment into interest-free installments, subject to approval.
🧘 Product Use & Setup
Is it easy to set up the chair?
Yes. Our chairs are delivered mostly pre-assembled.
You just unpack, plug in, and relax – no tools needed. Setup takes under 10 minutes.
How loud is the massage chair?
ZENOS chairs use silent-glide motors, so you can enjoy your session without noise.
Can I use it every day?
Absolutely. In fact, we recommend it. Regular use can support blood flow, recovery and stress reduction.
🤝 Still got questions?
Contact our support team – we’re here for you, always.