FAQ
Frequently Asked Questions – ZENOS
🚚 Shipping & Delivery
How long does shipping take?
We offer free premium shipping within the EU.
Delivery usually takes 4–8 business days, depending on your location.
Do you ship outside the EU?
Yes. Please contact our support team for a custom international shipping quote.
🛡️ Returns & Guarantee
Can I return my massage chair?
Yes. You have 30 days to try ZENOS risk-free.
If you’re not 100% satisfied, we’ll arrange a return and refund – no questions asked.
How long is the warranty?
Every ZENOS chair includes a 2-year full warranty – covering all mechanical and electronic components.
Extended protection plans available soon.
💳 Payment & Klarna
What payment methods do you accept?
We accept:
✅ Credit Cards (Visa, Mastercard, Amex)
✅ Klarna (Buy Now Pay Later)
✅ PayPal
✅ Apple Pay / Google Pay
Can I pay in installments?
Yes – via Klarna you can split the payment into interest-free installments, subject to approval.
🧘 Product Use & Setup
Is it easy to set up the chair?
Yes. Our chairs are delivered mostly pre-assembled.
You just unpack, plug in, and relax – no tools needed. Setup takes under 10 minutes.
How loud is the massage chair?
ZENOS chairs use silent-glide motors, so you can enjoy your session without noise.
Can I use it every day?
Absolutely. In fact, we recommend it. Regular use can support blood flow, recovery and stress reduction.
🤝 Still got questions?
Contact our support team – we’re here for you, always.